The Boat Club Story
Our mission: To
provide an affordable, hassle-free boating experience with high quality boats in the most professional and
FUN manner possible.
Bay to Bay Boat Club is the pioneer of the Boat Club concept. Customer Loyalty, Customer Satisfaction, Customer Relations, Customer Service and fantastic boats. This is what Bay to Bay boat club is all about and we hope it is for you!
OUR HISTORY Bay to Bay boat club opened our doors thirteen years ago to an alternative way of boating on Lake Minnetonka. In fact, we pioneered the idea. We wanted to offer a variety of quality boats and an easy boating experience for our customers: no gassing, no docking, no maintenance. Tom Jacob owns the boat club and launched this boat club concept more than twenty-years ago in Montana. Some would say – in true Minnesota speak, “So, the concept was ahead of its time, then.” Tom is both passionate and enthusiastic about his business model. He makes every customer experience a personal meet and greet. And, he makes sure that each and every customer expectations is exceeded. That passion and enthusiasm -- to provide hassle-free boating FUN -- is shared by the EBC Staff.
OUR LOCATION The Bay to Bay boat club is on Lake Minnetonka in Excelsior,MN. Membership will
give you a fun-filled day of boating be
it a leisure picnic cruise or a day filled
with water sports.
OUR STAFF Our professional and courteous staff members, move all of your gear to and from your vehicle and the boat – both loading up and unloading. It’s our job to move everything you bring – including coolers. Free use of ski's tubes and wake boards is included and is fun for people of all ages! We valet you in and out of the marina; provide catering through great local restaurants; (some offering discounts to Excel members), make dinner reservations for you at lakeside eateries. We clean and fuel the boats every time they go out. And, we take care of all the repairs, storage, and winterizing. To sum it up, we pamper you!
OUR GROWTH In
our first year, 30 customers joined our club. In 2013 we are limiting membership to 170. As our reputation grew, so did we. Word spread, their friends joined and our business grew. Our customer’s friends and families who join them had no idea this boating opportunity existed. Our typical customer is a family with two to three children fourteen years of age or younger. This typical customer is an active family with busy lifestyles and limited time to use a boat. We listen to our customers; surveyed a number of them at the end of 2012 for concerns, constructive criticism and how we can improve to better cater to their needs and retain them as customers. That is why people look to Bay to Bay boat club.
OUR SERVICE MODEL Even though we could take more members, we choose not to. We prefer to have a personal relationship with each customer. We know every family member by name. That relationship and our service is what our clientele is looking for. Through the years many of those customers have become long-time friends. Past members who have bought boats, (many purchased our boats), or cabins or are just too busy to boat, stay in contact with us. Others have left and returned again when it became more practical for them to use our services.