What Our Members Have to Say About Us
"Tom- I wanted to send a brief note to you and the Bay to Bay crew following our outing yesterday. As I mentioned to you, we’ve done a number of day boating trips using various different marinas over the past few years, but our experience with you guys was by far the most pleasant and enjoyable. Basically the only thing stopping us from joining this year as members is the fact that we have a two-year old (with a truly inconvenient nap schedule). However – it’s definitely something we are looking forward to doing as he gets a little older, and we’re already exploring more dates to do upcoming rental trips like we did yesterday.
Really appreciate the fantastic service from the team and we’re excited to be back again very soon!"
"Our boat club experience has been phenomenal! Our family joined Bay to Bay x years ago (5 years??) not knowing what to expect. The service from the staff, quality and selection of boats, and Bay to Bay's commitment to make each experience a great one has kept us coming back year after year! It has been a great investment for our family. I'd encourage anyone thinking about it to give it a try. Our family and friends love the variety of experiences we have shared - tubing, swimming, cruising the lake, exploring the islands, fishing, etc.!"
__The Egnes Family
"Bay To Bay Boat Club has brought us much joy and happy memories to our family and friends. It's the perfect solution for us to get on beautiful Lake Minnetonka. We love your Staff and the beautiful boats.
__Michael & Susan Kimitch
"Hi Tom, my name is Anne Beatty, I had rented 2 pontoons from you on Saturday 7-26-2014 for a bachelorette party. I just wanted to email you to thank you for all of your guys help. From unloading us on to the shuttle, to unpacking us and loading us on to the boats, to blowing up all of our floaties, to then unpacking us and cleaning up our big mess, and getting us a safe ride home-I have to say my group of girlfriends and I were VERY impressed on how friendly and helpful your entire staff was at Bay to Bay Boat Club. I would definitely recommend this to anyone looking for a fun and relaxing day out on Minnetonka. Again, THANK YOU SO MUCH for helping me make this day so special for the bride-to-be!!!"
"Tom, I rented a pontoon from you this last Saturday July 5th. It was an extremely good experience. All my friends had commented on what great service you and your staff provided. I will definitely recommend your services. Thanks for the great time."
__Dan Schaitberger. 7-8-14
"Had another great day on Mtka today: high water gave the best views I've seen in 5-years. We took our time, swam, and relaxed. Bay To Bay Boat Club delivers every time!"
__Don and Kathy 6-22-14
“Best Way to Experience The Lake with a group is on a Pontoon !
5 of 5 stars Reviewed June 29, 2013
Lake Minnetonka is a huge lake with many bays. We don't own a boat, but wanted to give our guests a relaxing way to enjoy the boat. We used a Pontoon boat from Excel Boat Club - which is changing it's name to Bay to Bay Boat Club. http://www.baytobayboatclub.com
Pontoon Rental is a fantastic idea. We had aunts, uncles, grandmas, grampas, great grandparents and a 5 year old and a 6 month old. We organized our group of 14 people, a cooler with drinks and rollup sandwiches, and Bay to Bay did all the rest.
Some of us were picked up by Shuttle in Excelsior, and others of our group met at the marina. Our whole group was shown all the features of the boat. We learned there is a surprising amount of storage space under the seats. There's plenty of features, bluetooth, music, depth finder- wow! We needed special kid size life vests, and Bay to Bay is well prepared. The porta potty on board was first utilized by the 5 year old in our group, who was delighted with the privacy of the space.
Our selected drivers were shown the navigation tools and asked about our plans for the day. The pleasant assistance to make sure that we had a great day was wonderful. When we felt we understood the best bays for our tour, we were graciously sent off.
We returned after a fun filled day on the lake, and were greeted by staff, who got us docked properly at the rental dock.
The staff were all very upbeat and pleasant, making sure we were having a relaxing day. We had an easy shuttle ride - plus the staff loaded all our gear both from our cars onto the shuttle and then onto the boat --- plus the reverse, when we were done for the day, the folks gathered all our gear from the boat onto a cart and back on the shuttle, and from the shuttle to our cars back in Excelsior.
The boat looked brand new! Everyone in our group had room to sit or move around as they wanted. We found the perfect sandy beach for the sand castle builders in our group, and pleasantly spent our day in relaxing conversation.
We enthusiastically recommend this business! They take care of their guests and made our day on the lake wonderfully easy. "
__Visited June 2013
"I just wanted to send a note thanking Bay-To-Bay Boat Club for the phenomenal job supporting our large customer event on Thursday, July 31st , 2013. Your planning, customer service, and flexibility was great and the event went extremely well. The ability to drop off and pickup in Excelsior Bay alleviated any parking issues and the drivers did a great job. I was on Matt Molinari’s boat and did a real nice job from beginning to end. Thanks again for all you do!"
"I wanted to let you know how much we have LOVED being part of your boat club this year. Our kids have adored it and we have too. The boats are top-notch, customer service has been great, and the experiences have been unbeatable! It's kind of like having a cabin one day a week (we typically do week-nights) and our friends and family have loved it so much you may have a few more people joining next year. Thanks again! "
"Just wanted to write a quick note and thank everyone who helped make our bachelorette party so successful. I rented a pontoon last Saturday for a half day. I thought it was important that you know we were all very pleased with the services you provided. Your employees were very kind and helpful. Along with the fact that our boat was beautiful. The amenities that were included were awesome and helped used enjoy a day out on the lake. Most importantly I wanted you to know I was most impressed with your rental policy. Part of my selection to go with your company was based on the fact that if we had bad weather I would get a full refund. Also, as you know Saturday morning started out very unpleasantly and you extended out opportunity to cancel even after our start time. Ultimately, I am glad the weather turned around and we were able to go out. Again, thank you and your team!"
"Myself, my wife, Tay and my 7 year old son, Maximus joined the LeMere's on their boat this past Sunday. I just wanted to drop Tom a note say how much we enjoyed the boating experience from beginning to end.
The club service was so amazing that it felt like a five hour vacation!
Thanks again for a great day on Lake Minnetonka!"
__ Bobby Davis
"Tom, On behalf of Dean Rustad's Medtronic Staff, I'd like to thank you and your staff for an enjoyable day on Lake Minnetonka. Thank you also for the help you provided in order for us to have our scavenger hunt. I found your staff to be very firendly and helpful. I enjoyed meeting Bailey, (the dog) as well. Have a wonderful summer!"
__ The Medtronic Finance Team
"I just wanted to thank you again for your wonderful service on Tuesday. I was one of Sue Anderson's friends who accompanied her boating. Your facility, boats, and employees were wonderful. And the weather was terrific too. I was surprised at how few boaters were on the lake during the week.
I appreciate such dedication to customer satisfaction and friendliness. There is something very special about your business...from having dogs come to work with you to having a display board of all your graduate employees. I would definitely recommend you to anyone inquiring about your services."
"Four years ago I stopped in the Boat Club for information. Having no boating experience, I was apprehensive but after speaking with you thought it sounded like a perfect opportunity. I could learn safe boating, have a variety of boats and best of all, no maintenance. Something I wasn't focused on at the onset was the "legendary customer service" I have come to expect as the Excel Boat Club standard. Tommy, the office ladies and dock staff are totally dedicated to the Boat Club mission.
Thank you so much for your patience and calm approach Tom! You've helped me evolve from a "high-risk customer" to someone who can actually navigate a boat safely on Lake Minnetonka.
Look forward to more cherished days on the lake"
__ Nurse Cathy
"I just wanted to thank you all for the good time our family had yesterday. We had a boat that fit our needs perfectly, it worked perfectly and we got to use one of the pull toys that fit our needs as well! And, to go along with it, your unloading/loading service was great as always. Enjoying the membership."
__Ralph Dickinson & Family
"I wanted to share with you that my family had such a wonderful time on your boat. Everyone agreed that it was the highlight of their vacation! Thank you for such a memorable experience. Your service and staff are top notch! Best regards,"
"I just wanted to say thanks to the Bay to Bay boat club for a great and wonderful experience! We enjoyed our rental and will def. do it again. Special thanks to Alex and Bob and the rest of the staff that was there yesterday to provide us with the best service while being friendly and catering towards our needs. We all had a memorable time thanks to the great 30 footer and the professional performance from the crew." Thanks again!
—Dennis k Som
"This past summer marked our second year of membership at the Bay to Bay boat club. For someone who loves boating but doesn't have the time (or space) to care for a boat - this is absolutely ideal, Maintenance Free!! The boats are in excellent condition, very clean and well maintained - you'd think they were brand new. We have had an excellent summer taking the kids tubing or going on a happy hour cruise with my company. The staff is always friendly, helpful and greets you by name. The entire crew strives to make your experience a pleasant one and always wants to make sure you are having fun. Speak to you soon."
"Thank you for another wonderful summer on Lake Minnetonka. You have a beautiful fleet of meticulously maintained boats. My friends, family and clients of Larkin Hoffman were all very impressed. Your crew epitomizes "customer service." The clients I entertained on the lake frequently commented on the professionalism of your staff and appreciated the helpful, valet service. I cannot imagine choosing to purchase a boat over the beautiful boats and incredible service the Bay to Bay boat club affords. Whether bringing colleagues or kids out for a day on the lake, every day was perfect. Thank you again."
—Christopher J. Harristhal
“Gloria and I have been members of the Bay to Bay boat club for 6 years now. When we first joined, our plan was to get the ‘lay of the lake’ and then buy a boat. You and your staff changed all of that for us. The first year blew us away and each year afterwards has been consistently great. Your group has gone out of their way to accommodate us and made it easy to forget that original plan. From the ease of scheduling and wide variety of boats to the wonderful customer service you provide each and every outing, it has been a treat to be member. I also know that our experience with Excel is not unique as we have yet to run across another member who is not satisfied. We just signed the contract for this next year and look forward to some more memorable days on the lake. Thanks for all you do…”
—Lohr & Gloria LeSueur
“I want to express our thanks and appreciation to you and your staff for providing us with a wonderful season of boating fun on Minnetonka. Your reservation staff has been very accommodating and friendly, boats spotless and always ready, and dock boys hard working and courteous. All aspects of your club more than exceeded our expectations! It's quite obvious that you have designed the club from a member's point of view. Our only regret is that we didn't join years sooner! We look forward to seeing you again this coming summer.”
—Ray & Nancy Herschl
“I just wanted to drop you a note to tell you how much we enjoyed our boat club experience this past summer. We had never owned a boat and would certainly not have considered ourselves to be avid boaters. The boat club was a perfect way to get to know the lake and learn a lot more about boating. We had a summer filled with great fishing, plenty of tubing with the kids, and several evening cruises with friends. The kids can’t stop talking about our adventures to Boy Scout Island where they swung on the rope swing one after the other. We found that the lifestyle that the boat club offers made us feel like we were on vacation most of the summer. It was much easier and more fun than we ever imagined. It didn’t make us want to buy a boat—we saw how hard you, Jeff, and your team worked to keep them perfectly clean and ready for the next outing. As long as the boat club is around, we want to be a part of it. Thank you for making it easy for families like ours to enjoy the lake without the hassle and expense of owning a boat.”
—Mark, Patty, Sam, Emily, and John Gilk
“We just want to tell you how happy we were with your boat club. You and your staff were an absolute joy to work with and your boats selection and availability could not have been better. Everything well exceeded our expectations!”
“On behalf of our family, I want to thank the Bay to Bay boat club and compliment you on your customer service. We were members of another club on Lake Minnetonka, but chose to switch to Excel. We have never been disappointed by the decision. We are regular users of the club and the variety it offers. Most often we take our family (with three young boys) tubing or skiing. Often we will bring friends along to share our lake fun. The ownership and staff of the club are professional, well-prepared and accommodating. Right down to Tom's predictions of the weather. The dock crew is always helpful, even when extremely busy, and seem genuinely interested in our day on the lake. We expect to enjoy many years of hassle-free boating with Excel and gladly recommend your service to anyone who has interest.”
Dick, Sue, Bobby, Michael and Griffin
“Thanks for inviting us back! Just wanted to send a quick note to say how excited we are to spend the boating season with you! We had such a great season with you last year and are looking forward to working with you and your staff again. Selling our boat and joining the Boat Club was one of the best choices we made for our family. Your staff made our season the best of our 10 boating seasons. After learning about your club and seeing the ease of boating from your members, we decided to give it a try. We definitely made the right choice. Due to our membership, our boat outings increased by 14! Thanks.”
—Tory, Cami, Mallory, Paige, and Ben Walton
“Thanks again for the wonderful boating experiences this summer. The boat club just keeps getting better and better! Your fleet of boats this past year has just been wonderful—probably the best selection of boats you've ever had, and your staff has never been better. My wife comments on how friendly, outgoing and helpful the dock staff are every single time we visit you.”
—Walter & Heidi Poxon